Head Waiter/ess Mandarin Oriental Hotel Group

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Food and Beverage Department in Dubai, the Head Waiter/ess is responsible to deliver a superior dining experience. The role will oversee a designated section of our restaurant, ensuring that guests receive exceptional service and that every detail of their dining experience meets our high standards of luxury and service. Head Waiter/ess reports to F&B Supervisor.

As a Head Waiter/ess, you will be responsible for the following duties:

• Responsible for managing a section and providing attentive, personalized service with professionalism and warmth.
• Anticipates guest needs and offers expert knowledge of the Chinese menu, including dishes, ingredients, and pairings.
• Communicates guest preferences or allergies to management and kitchen teams, ensuring seamless coordination.
• Proficient in POS operations, billing procedures, and knowledgeable about the outlet s concept and offerings.
• Consistently upsells products, ensures presentation standards are met, and supports other outlets as needed.
• Creates memorable guest experiences and upholds MOHG Legendary Quality Experiences (LQEs) from arrival to departure.

As a Head Waiter/ess, we expect from you:

• High school qualification required; a degree or diploma in Hospitality, Hotel, or Business Management is preferred.
• Minimum 2 years of experience as a Senior Waiter or Chef de Rang; luxury hotel or high-volume luxury restaurant experience is preferred.
• Familiarity with restaurant POS and cashiering procedures is preferred.
• Basic computer proficiency, including MS Office, is an advantage.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills, attention to detail, and the ability to multitask and thrive in a fast-paced environment.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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