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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Your mission
At the heart of the ibis customer experience, you are the primary ambassador for our catering service. You guarantee a warm, dynamic and professional welcome, true to the simple, modern and friendly spirit of the ibis brand.
Your responsibilities
Welcoming, seating and assisting customers with professionalism and friendliness
Supervise the dining room service (breakfast, lunch, dinner depending on the hotel's activity)
Advise customers on menus, packages and ibis Kitchen offers
Ensure customer satisfaction and handle any complaints efficiently.
Coordinate the front-of-house team and ensure good communication with the kitchen
Apply and enforce ibis/Accor standards, internal procedures, and food hygiene and safety rules (HACCP).
Desired Candidate Profile
Proven experience in hotel catering, ideally as a Maître d'Hôtel
- Excellent sense of service and customer relations
- Natural leadership and team spirit
- Fluency in Arabic and French is essential; English is an asset (Arabic is a plus).
- Organization, responsiveness, and neat presentation
Your experience and skills include:
Ability to analyze client needs, maintain a professional demeanor in all circumstances;
good interpersonal communication and conflict management skills;
ability to work in a dynamic and challenging environment;
ability to work as part of a team.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Head Waiter
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IBIS
Join a hotel within the Accor network, a group that brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in you and what you bring to the table. Opportunities for development and growth are plentiful. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats stronger.
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