Help Desk Executive

City Edge Developments

Employer Active

Posted on 31 Oct

Experience

3 - 5 Years

Job Location

Giza - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Perform remote troubleshooting through diagnostic techniques and pertinent questions

  • Determine the best solution based on the issue and details provided by Users
  • Walk the Users through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in logs
  • Follow-up and update Users status and information
  • Install and configure computer hardware, software, systems, networks, printers and scanners
  • Monitor TV System
  • Monitor NVR System
  • Follow the ticketing system to resolve the requests with SLA
  • Remote support for All Branches
  • Perform any additional tasks as requested according to the company s policies and procedures.

Desired Candidate Profile

Bachelor s degree in computer science, information technology, or a similar field.

Advanced knowledge of help desk software and remote-access systems.

Experience with Microsoft Windows Server, Active Directory

Knowledge of networking protocols, such as TCP/IP, DNS, DHCP, and VPN

Familiarity with virtualization technologies, such as VMware or Hyper-V

Certification in relevant technologies, such as MCSE or CCNA, is a must

Company Industry

  • Real Estate

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Help Desk Executive

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City Edge Developments

https://jobs.cityedgedevelopments.com/job/HQ-Help-Desk-Executive-HQ/767483102/