HR & ADMIN MANAGER

Tawteen

1) Prepare of manpower planning and manpower budget.

2) Custodian of Talent Management (acquisition, retention, mobilization and demobilization).

3) Assess and develop talent acquisition processes.

4) Negotiate with the candidates to join the company

5) Own staff induction process

7) Liaise with all departments in updating job descriptions.

8) Coach and advice MEC employees in HR related topics.

9) Ensures compliance of all HR related activities with HR policies and procedure manual, and with Oman Labour law.

10) Responsible of staff grievance and disciplinary.

11) Responsible of employee relations and labour relations.

12) Responsible of staff satisfaction and engagement surveys.

13) Advice line managers about attendance and absenteeism matters.

14) Support in salary and benefits survey.

15) Responsible for staff compensation , Payroll process and benefits review and administration.

16) Custodian of job analysis/job evaluation.

17) Preparation of staff performance appraisal.

18) Maintain appraisal records of all MEC Staff.

19) Preparation of staff increment, promotion, and movement.

20) Custodian of staff salary reconciliation with PASI.

Team Management:

1) Close monitoring of branch business and initiate corrective steps related to HR matters if needed.

2) Manage and drive staff productivity and performance improvements based on Target vs Achievement reports.

On reception of the non-performers list from the concerned department, do the necessary steps to enhance the employee performance.

3) Devise models for acknowledging High Performers on a periodical basis.

4) Participation in allocation of targets to profit centres, Framing and division of employee targets. Guiding the profit centres with adequate models to achieve the targets.

Staff Training:

1) Work cross functionally with concerned departments for arranging training program

2) Providing guidelines and training to the branches regarding new product additions, process compliance, service delivery and HR Requirements.

3) Periodical staff assessments and reviews to scale-up employee performance.

Administration & Purchase Management:

1) Liaise with vendors for purchase and admin related matters.

2) Coordinate with concerned ministry offices for obtaining approvals necessary for the successful conduct of the business.

3) Negotiate with landlords while leasing space for opening new branches.

4) Assist to identify feasible locations & market opportunities for opening branches in the assigned areas.

5) Needs to study the scope of present branch and business improvement possibilities. In case of business saturation, higher ROI opportunities or relocation of the branch due to government regulations, rental disputes, legal issues. etc needs to consider the relocation of the present branch into a much viable business location within the announced deadlines.

6) Overview the optimal stationery positions and stock holding in the branches and ensure branch book keeping.

7) Ensure stationery movement done by branches are in compliance with the internal and external policy and procedures.

Central Bank of Oman ,Labour Law & Other Regulator Directives:

1) To study and clearly understand the regulations set by Central Bank for Exchange Houses and timely review of the updated version to adapt directives into operational code of conduct.

2) To align the HR & Admin Operations of profit centres based on the guidelines and recommendations from Internal Control & Compliance Department.

3) Manage HR process and Branch Operations within laid down guidelines and compliance of other international and national regulators.

Critical Incident Management:

1) Compliance of Critical Incident Management Policy lay down by Internal Control & Compliance Department.

2) In case of any unforeseen incidents like burglary, theft, natural calamity etc needs to take a lead role in managing the business operations from the front.

3) To coordinate with the Public Relations Team regarding incident reporting to local police officials and other regulatory.

4) Review of patterns of critical incidents periodically and recommend for amendment of Critical Incident Management Policy to the Internal Control & Compliance Department.

Fraud Prevention & Investigation:

1) Compliance of Fraud Prevention & Investigation Policy lay down by Internal Control & Compliance Department.

2) Needs to take a pivotal role in designing branch operations to eliminate fraudulent attempts and activities.

3) In case of any fraud incidents, reporting will be done to the Internal Control & Compliance Department and extend all support in successfully completing investigation and further actions will be forwarded based on the recommendations.

4) Review patterns of fraud attempts periodically and recommend for amendment of Fraud Prevention & Investigation Policy to the Internal Control & Compliance Department.

Counterfeit Currency Management & Overpayment:

1) Needs to study the incident report of the event and customer identification process should be overviewed.

2) Inform the police officials and regulatory authorities regarding the event based on the intensity.

3) Update the PRO about the event and seek necessary support required.

Transaction Voucher & Warehouse Management:

1) To ensure branches are maintaining the transaction vouchers, shelving the documents in the warehouse and retrieving the documents based on the requirements from audit team / internal departments / regulatory authorities.

2) To ensure safety and up keep of the warehouse periodically.

3) Develop a model for the warehouse management and document retrieval system.

Documentation Management:

1) Overview the document control in the branch operations, and implementation of the 5S model.

Innovation & Process Re-Engineering:

1) To ensure continued innovation, process fine tuning and reengineering of transaction process, customer service process, operational process, industry best practice adaption, alternative customer service channels etc

Cost Minimization:

1) To study historical cost trends in the profit centres, introduce cost control initiatives for improving ROI.