HR Operations Specialist / EOR Client Relations TERRACOTTA MANPOWER SERVICES - SOLE PROPRIETORSHIP

Job Description

Position: Onboarding Specialist / EOR Account Executive

Department: EOR & Staffing Solutions

Location: Terracotta Outsourcing, Abu Dhabi

Salary : AED Up to 7000 (Based on the Experience )

Working Days - Monday to Friday

Minimum of 1 year of proven experience in Staff End to End Onboarding , Employee Life cycle management / HR operations

Immediate Joiners are preferred

Role Summary

We are looking for a skilled Onboarding Specialist / EOR Account Executive to oversee end-to-end onboarding and ongoing account management for outsourced employees under Employer of Record (EOR) and staffing solutions. This is a client-facing, operational role that requires strong coordination skills, hands-on EOR experience, and the ability to manage multiple stakeholders across HR, payroll, compliance, and immigration functions.

The ideal candidate will have a minimum of one year of proven experience in EOR operations, particularly in managing outsourced or seconded employees, and will thrive in a fast-paced, deadline-driven environment.

Key Responsibilities

EOR Onboarding & Mobilization

• Manage the complete onboarding lifecycle for EOR and staffing employees, from offer acceptance through offboarding

• Coordinate the collection, verification, and compliance of employee documentation

• Oversee visa and immigration processes as part of employee mobilization, liaising with internal teams and external authorities as required

• Collaborate closely with internal stakeholders including HR, payroll, legal, and immigration teams to ensure smooth onboarding

• Monitor onboarding timelines and proactively identify and resolve delays

Client & Account Management

• Serve as the primary point of contact for assigned EOR and staffing clients

• Support clients with EOR-related inquiries, including employment contracts, payroll cycles, benefits, and compliance matters

• Build and maintain strong, long-term client relationships through proactive communication and high-quality service delivery

• Ensure consistent adherence to service-level agreements (SLAs)

Employee Management & Support

• Act as the main HR contact for outsourced employees under the EOR and staffing model

• Address employee queries related to contracts, payroll, leave, benefits, and company policies

• Support employee offboarding, contract amendments, and extensions

• Escalate complex employee relations issues to appropriate internal stakeholders

Compliance & Documentation

• Ensure all EOR employment practices comply with local labor laws and client-specific requirements

• Maintain accurate and up-to-date employee records and onboarding documentation

• Support internal and external audits and compliance reviews as needed

Coordination & Reporting

• Coordinate with payroll teams to ensure accurate and timely salary processing

• Prepare onboarding status reports and account updates for internal teams and clients

• Identify process gaps and contribute to continuous improvement initiatives