Inbound Sales Supervisor

Abwaab

Responsibilities:

• Oversee the daily operations of the telesales team and ensure adherence to sales plans and operational guidelines.

• Monitor the implementation of approved sales strategies and ensure performance targets are met.

• Track key performance indicators (KPIs) and prepare regular reports for management, highlighting challenges and opportunities.

• Train and guide new and existing team members to enhance their sales skills and ensure service quality.

• Motivate the team and maintain a positive work environment that fosters collaboration and results.

• Coordinate with departments such as Marketing and Operations to align daily efforts with overall business objectives.

• Contribute to improving sales techniques and participate in the development of sales scripts in collaboration with the relevant departments.

• Handle daily operational issues and ensure they are resolved efficiently to maintain smooth workflow.

Requirements and skills:

• Bachelor's degree in Marketing, Business Administration, or a related field.

• Minimum of 2 years of experience in telesales, including at least 1 year in a supervisory role.

• Strong leadership and communication skills with the ability to motivate the team and drive results.

• Attention to detail and the ability to analyze performance reports regularly.

• Proficiency in CRM systems and sales tools.

• Excellent organizational and time management skills.

• Flexibility and the ability to adapt to a fast-paced and dynamic work environment.