IT Helpdesk
Tecnogroup
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Network Infrastructure
- Monitor LAN/WAN performance and ensure connection stability.
- Assist in configuring routers, switches, and access points.
- Troubleshoot connectivity issues and support basic VPN setup.
Network Security & Firewall
- Assist in managing firewall devices (Fortinet / pfSense / Mikrotik).
- Implement security rules, NAT, and Port Forwarding under supervision.
- Monitor security logs and alerts to protect the network.
Windows Server Administration
- Manage users and permissions through Active Directory.
- Support GPO management and file/printer sharing configurations.
- Perform regular updates and server maintenance tasks.
End-User & Printer Support
- Provide technical support for user network, software, and printer issues.
- Install and configure PCs and network printers.
- Document support requests and recurring issues.
Documentation & Development
- Maintain and update device and IP records.
- Prepare brief reports on incidents and support cases.
- Enhance technical skills and participate in IT training sessions
Desired Candidate Profile
Bachelor s Degree in Computer Science, Information Systems, or any related field.
- From 1-3 years of experience .
Company Industry
- Oil & Gas
- Petroleum
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- IT Helpdesk
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