IT Service Management Jobs in Dubai

• 8 - 10 Years
• Dubai - United Arab Emirates

Lead the design and implementation of IT service management frameworks, establish governance policies, and conduct risk assessments to enhance operational efficiency.

• 5 - 10 Years
• Dubai - United Arab Emirates

Manage end-to-end product service delivery, ensuring alignment with business goals and ITIL practices while collaborating with cross-functional teams.

• 5 - 10 Years
• Dubai - United Arab Emirates

Design and optimize IT Service Management processes, ensuring efficiency and customer satisfaction while guiding clients on ITIL 4 constructs and continuous improvement.

• 7 - 9 Years
• Dubai - United Arab Emirates

Transform client operations by leveraging ServiceNow for ITSM, ITAM, HRSD, GRC, FSM, and CSM while mentoring teams and driving process improvements.

• 3 - 7 Years
• Dubai - United Arab Emirates

Lead architecture and implementation of secure on-premises ServiceNow deployment, requiring expertise in cloud strategies, infrastructure design, and governance practices.

• 1 - 3 Years
• Dubai - United Arab Emirates

Design and optimize service-based business processes, lead workshops, and support testing cycles with strong ServiceNow and ITIL 4 experience.

• 7 - 10 Years
• Dubai - United Arab Emirates

Design and deliver BMC Helix Operations Management solutions, integrating ITSM and cloud ecosystems while providing technical leadership and architecture governance.

• 5 - 7 Years
• Dubai - United Arab Emirates

Provide user support, troubleshoot cloud technologies, mentor team members, and possess strong skills in network monitoring, programming, and customer service.

• 4 - 7 Years
• Dubai - United Arab Emirates (UAE)

Manage GoldenSource SaaS platform, ensuring stability and performance, while handling incident management and collaborating with stakeholders in IT operations.

• 7 - 9 Years
• Dubai - United Arab Emirates

Serve as a process expert, lead workshops, analyze business processes, and implement improvements while collaborating with clients and stakeholders.

• 4 - 5 Years
• Dubai - United Arab Emirates

Contribute to knowledge sharing, conduct user satisfaction surveys, manage SMAX deployment, and provide L2/L3 support while ensuring integration and automation.

• 2 - 5 Years
• Dubai - United Arab Emirates

Manage enterprise security stack, oversee application lifecycle, implement ITIL processes, and lead IT transformation programs with strong technical expertise.

• 7 - 9 Years
• Dubai - United Arab Emirates

Define and implement PMO frameworks, manage ServiceNow projects, oversee budgets, and drive process improvements while engaging stakeholders effectively.

• 6 - 13 Years
• Dubai - United Arab Emirates

Lead QA efforts for ServiceNow modules, define test strategies, perform various testing types, and manage defects using JIRA/TestRail in Agile environments.

• 3 - 6 Years
• Dubai , Abu Dhabi , Ajman - United Arab Emirates (UAE)

Provide technical support for hardware, software, and network issues, manage user accounts, and ensure compliance with IT policies.

• 1 - 5 Years
• Dubai , Abu Dhabi - United Arab Emirates (UAE)

Provide technical support for hardware, software, and network issues, ensuring minimal disruption while managing user accounts and connectivity.

• 3 - 5 Years
• Dubai - United Arab Emirates

Responsible for managing projects, utilizing strong communication and analytical skills, and collaborating with cross-functional teams to achieve objectives.

• 2 - 3 Years
• Dubai - United Arab Emirates

Design and govern ServiceNow process architecture for Order Management, ensuring compliance and excellence while collaborating with stakeholders and driving continuous improvement.

• 4 - 9 Years
• Dubai - United Arab Emirates

Lead design and optimization of ServiceNow processes, provide ITIL guidance, gather requirements, and mentor team members with strong stakeholder management skills.

• 4 - 6 Years
• Dubai - United Arab Emirates

Lead design and optimization of ServiceNow processes, provide ITIL guidance, gather requirements, and mentor team members with strong stakeholder management skills.

• 4 - 7 Years
• Dubai - United Arab Emirates (UAE)

Provide end-user support by troubleshooting hardware and software issues, configuring networks, and ensuring effective communication with users.

• 1 - 3 Years
• Dubai - United Arab Emirates

Ensure high-quality IT support, develop training materials, manage user access, maintain security, and troubleshoot issues in a corporate environment.

• 2 - 5 Years
• Dubai - United Arab Emirates

Support End Users in a Client Environment, resolve incidents, manage IT equipment, and possess troubleshooting skills in IT Support and ITIL Framework.

• 1 - 3 Years
• Dubai - United Arab Emirates

Provide user-focused IT support, troubleshoot technical issues, and maintain hardware/software in a collaborative environment, requiring strong communication and technical skills.

• 3 - 7 Years
• Dubai - United Arab Emirates

Provide End User support, resolve incidents, manage IT equipment, and demonstrate troubleshooting skills in a dynamic environment with good communication abilities.

• 3 - 5 Years
• Dubai - United Arab Emirates

Deliver proactive and reactive support services, manage customer relationships, and drive continuous improvement in a cloud software environment using AI tools.

• 10 - 16 Years
• Dubai - United Arab Emirates (UAE)

Lead IT strategy, manage SAP systems, drive digital transformation, ensure cybersecurity, and develop a collaborative team with strong business acumen.

• 10 - 16 Years
• Dubai - United Arab Emirates (UAE)

Oversee implementation of airport operations systems, drive AI and Machine Learning innovations, and ensure interoperability across security, passenger services, and baggage han...

• 2 - 6 Years
• Dubai - United Arab Emirates

Provide proactive and reactive technical support for hardware and software issues, ensuring effective troubleshooting and resolution while maintaining strong customer service.

• 3 - 5 Years
• Dubai - United Arab Emirates

Provide End User support, troubleshoot hardware and software issues, and perform IMAC tasks while adhering to ITIL Framework and SLAs.