IT Service Management Jobs

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Lead ITSM solution implementation aligned with ISO 20000, design tools, conduct gap analysis, and deliver training for IT staff.

• 1 - 3 Years
• Jordan - Jordan

Lead implementation of IT Service Management and Asset Management solutions, enforce ITIL processes, and optimize workflows with strong analytical and communication skills.

• 0 - 1 Year
• Abu Dhabi - United Arab Emirates (UAE)

Manage Dynatrace APM solution, create dashboards, integrate ITSM, and deploy monitoring agents while requiring a Bachelor's degree and Dynatrace certification.

• 3 - 8 Years
• Doha - Qatar

The role involves monitoring telecom networks, incident management, and operational support, requiring skills in network operations and ITSM tools.

• 12 - 17 Years
• Saudi Arabia - Saudi Arabia

Provide L3 support for Capacity Management in banking, ensuring compliance, optimizing performance, and leading incidents with ITSM tools and ITIL processes.

• 5 - 7 Years
• Saudi Arabia - Saudi Arabia

Seeking a skilled developer to design and optimize ServiceNow ITSM and CSM solutions, with expertise in JavaScript, APIs, and Agile methodologies.

• 2 - 7 Years
• Saudi Arabia - Saudi Arabia

Implement and optimize IT Service Management and Asset Management solutions, focusing on Ivanti Service Manager, while applying ITIL principles and collaborating with teams.

• 2 - 7 Years
• Riyadh - Saudi Arabia

Lead ITIL-based service management processes, oversee ITSM tools, analyze infrastructure performance, and collaborate with teams for capacity planning and optimization.

• 7 - 12 Years
• Cairo - Egypt

Lead design and optimization of SaaS ITSM platform, implement integrations and automation, requiring ITIL knowledge and scripting proficiency.

• 3 - 7 Years
• Dubai - United Arab Emirates

Responsible for capturing reporting requirements, designing reports, analyzing data trends, and optimizing IT Service Management processes using various BI tools.

• 7 - 14 Years
• Doha - Qatar

Define operator journeys, create UX artifacts, establish design systems, conduct usability testing, and optimize workflows for enhanced user experience.

• 8 - 15 Years
• Doha - Qatar

Expertise in cloud-native platforms, operational standardization, disaster recovery planning, and strong collaboration skills required for effective service management.

• 8 - 12 Years
• Abu Dhabi - United Arab Emirates (UAE)

Manage software licensing lifecycle, perform compliance analysis, support financial management, and utilize SAM tools for optimization in IT environments.

• 8 - 12 Years
• Dubai - United Arab Emirates (UAE)

Lead service delivery and governance for a government account, focusing on IT service management, customer experience, and operational excellence.

• 10 - 15 Years
• Abu Dhabi - United Arab Emirates (UAE)

Lead enterprise architecture and ServiceNow platform governance, ensuring alignment with business goals while managing ITSM and IT asset management initiatives.

• 5 - 10 Years
• Doha - Qatar

Lead BMC Helix ITSM implementation, gather requirements, configure modules, develop test plans, and provide training for optimal client workflows.

• 3 - 8 Years
• Doha - Qatar

The role involves managing the Service Management Automation platform, requiring IT Service Management expertise, configuration skills, and problem-solving abilities.

• 17+ Years
• Dubai - United Arab Emirates (UAE)

Seeking a senior Arabic-speaking Service Delivery Manager to oversee IT Managed Services, ensuring SLA compliance, stakeholder management, and team leadership across various IT ...

• 8 - 10 Years
• Dubai - United Arab Emirates (UAE)

Oversee end-to-end service delivery, manage service level agreements, and lead a high-performing team while ensuring client satisfaction and risk mitigation.

• 8 - 12 Years
• Abu Dhabi - United Arab Emirates (UAE)

Configure and maintain ServiceNow Discovery, troubleshoot issues, and implement cloud and Kubernetes discovery with strong knowledge of ITOM and credential management.

• 5 - 10 Years
• Cairo - Egypt

Gather and analyze business requirements for ITSM processes in ServiceNow, collaborate with stakeholders, and support implementation and continuous improvement.

• 5 - 12 Years
• Dubai - United Arab Emirates

The role involves supporting IT service delivery, managing relationships, and ensuring operational performance while possessing strong communication and organizational skills.

• 5 - 10 Years
• Dubai - United Arab Emirates

Oversee IT managed services delivery, manage client relationships, implement ITIL practices, and lead teams while ensuring compliance and optimizing performance.

• 10 - 15 Years
• Riyadh - Saudi Arabia

Lead and build the ServiceNow practice, oversee strategy and implementation, drive business development, and manage a high-performing team of professionals.

• 5 - 7 Years
• Amman - Jordan

Oversee Incident Management lifecycle, lead teams, ensure compliance, monitor performance, and drive continuous improvement in service restoration and stakeholder communication.

• 5 - 10 Years
• Cairo - Egypt

Lead design and implementation of ServiceNow solutions, manage integrations, apply ITIL principles, and mentor teams with strong ServiceNow and ITIL expertise.

• 4 - 10 Years
• Egypt - Egypt

Responsible for implementing and administering ServiceNow Customer Service Management, optimizing workflows, managing integrations, and enhancing customer experience.

• 5 - 10 Years
• Riyadh - Saudi Arabia

Lead technical operations ensuring 99.99% availability, ITSM compliance, security adherence, and continuous improvement while managing stakeholders and vendors.

• 1 - 5 Years
• Egypt - Egypt

Provide technical support, troubleshoot incidents, and manage escalations in a 24/7 environment; requires strong communication skills in German and English.

• 4 - 9 Years
• Jordan - Jordan

Drive new business in maritime sales, manage pipeline, close deals, and apply consultative selling with a focus on revenue growth and client partnerships.