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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Deliver a seamless IT experience to employees across all our locations from device setup to tech troubleshooting and everything in between.
Support and maintain a wide range of hardware and software systems including:
- Laptops, desktops, mobile devices
- POS systems and Office 365 suite
- Network connectivity (LAN/WLAN)
- Conference room equipment and telephony systems
Proactively identify recurring issues and design smarter, scalable solutions.
Monitor system health, manage alerts, and maintain patch/update schedules.
Partner with internal teams and external vendors to support day-to-day operations and special projects.
Own IT processes during critical operations like stock counts, ensuring everything from PDAs to networks are functioning without fail.
Travel to our showrooms and warehouses when needed to support local operations.
Participate in cross-functional initiatives where IT plays a strategic role.
Desired Candidate Profile
Strong Communicator: Fluent in English (spoken and written), with the ability to clearly explain tech issues to non-technical users.
Help Desk Pro: 2 3 years of hands-on IT support experience in a multi-site environment ideally retail or service-oriented.
Problem Solver: You don t just fix issues you get to the root cause, learn from it, and improve the process.
Multi-Tasker & Prioritizer: You know how to manage SLAs, triage tickets effectively, and respond with both urgency and strategy.
Tech-Savvy: You're familiar with systems like Office 365, Windows OS, network devices, remote access tools, mobile devices, and retail POS setups.
Field-Ready: You re flexible, mobile, and can support our locations across the UAE when needed.
Ownership Mentality: You treat every IT issue like your own, and you follow through until it's fully resolved.
Collaborator: You've worked with external vendors, support providers, and cross-functional teams to deliver seamless solutions.
Continuous Learner: You stay updated on the latest technologies and strive to grow your skills constantly.
Company Industry
Department / Functional Area
Keywords
- IT Support Analyst
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SARA Group
At SARA Group, authenticity is at the heart of everything we do. We believe in staying true to our values, fostering open collaboration, and continuously pushing ourselves to reach new heights. By being our genuine selves, we create a culture where ideas flow, connections deepen, and great results follow. If you're passionate about technology, love solving problems, and want to be part of a team that values real impact over quick fixes this opportunity is for you. We re looking for an IT Support Analyst who s ready to be the eyes, ears, and hands of our IT operations. With over 300 users across 70+ locations worldwide, your role will be critical in ensuring smooth tech experiences not just for the sake of fixing issues, but to drive real business value. This is more than an IT support role it s a chance to be part of something bigger, to grow your skills, and to create lasting change in how people work and connect.
https://app.whitecarrot.io/share/careers/sara-group/job/09e83296-76a0-4bda-ab87-345a66661038
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