It support

BlackStone eIT

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

BlackStone eIT is seeking a motivated and knowledgeable IT Support Specialist to enhance our technical support team. In this role, you will provide critical IT assistance to our employees and clients, ensuring that all technology-related issues are addressed efficiently and effectively. Your contributions will play an essential role in maintaining our company's operations and supporting our commitment to excellent service delivery.

Key Responsibilities
  • Assist users with troubleshooting technical problems related to hardware, software, and network systems.
  • Respond to support requests via phone, email, and in-person, ensuring a prompt and professional service experience.
  • Document and track support incidents and their resolutions in the ticketing system to ensure a smooth workflow.
  • Install, configure, and maintain IT equipment such as PCs, printers, and mobile devices.
  • Provide user training and support on various systems and applications as necessary.
  • Collaborate with team members to resolve complex issues and improve support processes.
  • Stay current with emerging technology trends to ensure effective support and recommendations.
  • Participate in IT projects to enhance system capabilities and operations.

Desired Candidate Profile

  • Associate's degree in Information Technology, Computer Science, or a related field.
  • 1-3 years of experience in technical support or IT help desk roles.
  • Strong understanding of computer systems, software applications, and operating systems.
  • Excellent communication and interpersonal skills.
  • Proficient in troubleshooting a variety of software and hardware issues.
  • Familiarity with ticketing systems and remote support tools.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Detail-oriented with a commitment to customer satisfaction.
  • Paid Time Off
  • UAE Benefits
  • Performance Bonus
  • Training & Development

Company Industry

Department / Functional Area

Keywords

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BlackStone eIT

https://apply.workable.com/blackstone-eit-2/j/FCE55DB044/

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