IT SUPPORT SPECIALIST

KILONEWTONS

Job Title: IT SUPPORT SPECIALIST Company: KILONEWTONS Location: Doha, Qatar
Experience: 3+ Years
Key Responsibilities:

Provide 1st/2nd line technical support to 100+ users
Troubleshoot hardware/software issues (Windows, macOS, mobile devices)
Manage Active Directory, Exchange, and Office 365 environments
Configure and maintain network infrastructure (LAN/WLAN, VPN, firewalls)
Install and upgrade systems/software with proper licensing
Maintain IT inventory and procurement processes
Train staff on new technologies and security best practices
Document solutions for knowledge base

Must-Have Skills:

3+ years in IT support/helpdesk roles
Technical Expertise in:

• Windows 10/11 & Server OS
• Microsoft 365 Admin Center
• Basic networking (TCP/IP, DNS, DHCP)
• Remote support tools (TeamViewer, AnyDesk)
  Certifications Preferred:
• CompTIA A+/Network+
• Microsoft Certified: Modern Desktop Administrator
  Soft Skills:
• Excellent problem-solving abilities
• Customer service orientation
• Ability to explain tech concepts to non-tech users

Bonus Skills (Preferred):

Experience with Azure AD/Intune
Knowledge of cybersecurity best practices
Arabic language proficiency