IT Support Technician

ITCOmpany-choueifat lebanon

Job Title: IT Support Technician

Location: Choueifat, Lebanon

Schedule: Monday Friday, 08:00 AM 05:00 PM (1-hour break)

Key Responsibilities

• Repair and troubleshoot desktops/laptops and all network peripherals.
• Support Active Directory/Domain Controller tasks: setup, joining devices, and troubleshooting.
• Manage and troubleshoot DNS, DHCP, IP addressing, and basic network topology.
• Install, configure, troubleshoot, and trace CCTV systems (IP and coaxial).
• Install required software and provide user support and guidance.
• Install and troubleshoot printers/scanners; handle basic repair when needed.
• Monitor systems for disconnections and support related IT projects.
• Track IT inventory and follow up on department requirements (equipment, consumables, tools).

Requirements / Skills

• Practical experience in IT support (hardware + software).
• Strong troubleshooting skills and ability to work independently.
• Knowledge of Windows environments, Active Directory, and basic networking.
• Familiarity with CCTV installation/support (IP/coaxial) is a plus.
• Good communication and user support skills.

Task List for IT Support (Daily/Weekly)

Daily

• Check user support tickets/issues and resolve or escalate.
• Monitor network/system connectivity and address disconnections.
• Verify printers/scanners and key shared peripherals are operational.

Weekly

• Review Domain Controller/AD health basics (join issues, login issues).
• Validate DHCP/DNS basic operation (IP conflicts, name resolution).
• Inspect CCTV status for offline cameras and trace issues.
• Update inventory list and report missing/needed items.