IT Support Technician
Questel
Posted 30+ days ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Based in our Tunis location, you will join the Information Systems team, currently made up of 22 employees and growing rapidly. Your role will be to handle IT support requests from other employees of the group in the Europe region. With great rigor, you will be responsible for triaging support tickets recorded in our tool, and resolving certain requests according to your affinities. You will maintain a Knowledge Base to improve our user support.
Your clients will be the group's employees located in France, Germany, the Netherlands, and the United Kingdom. A good level of English is required for this position.
- Support for the queue master role in our Jira Service Management ticketing tool and routing requests to level 2 support
- Level 1 ticket support to provide an initial response to employees
- Good command of computer tools, Windows 10 operating system, office tools such as Office suite
- Good communication skills
Desired Candidate Profile
Preferably with a BAC+2
- Good knowledge of Windows 10 systems, office equipment
- Network concepts/administration of a local network with Microsoft Active Directory
- Solid level of English, French.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- IT Support Technician
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Questel
Questel's mission is to facilitate the development of innovation in an efficient, secure and sustainable manner. Questel provides an integrated platform of software and services to meet all needs in terms of intellectual property management and innovation management. With more than 6,000 customers in 30 countries, Questel is a leader whose IT expertise is recognized worldwide and is reflected in all its offerings. At Questel, our employees, based in Europe, North America, China, Japan, India and many other countries, are the company's main shareholders. On a daily basis, this translates into strong team involvement, collaborative processes and short decision-making circuits. Our company, supported by top-notch investment funds and based on strong values of entrepreneurship, respect and honesty, pursues both a strategy of strong growth and a commitment to social and environmental responsibility.
Similar Jobs
IT Support Engineer
Confidential Company
- 5 - 10 Years
- Abu Dhabi - United Arab Emirates (UAE)
L2 Support Engineer
Staff Connect Information Technology Consultants
- 2 - 3 Years
- Dubai - United Arab Emirates (UAE)
IT Support
Confidential Company
- 1 - 3 Years
- Sharjah - United Arab Emirates (UAE)