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Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Main duties and responsibilities:
Provide technical support to onsite and remote users.
Manage / monitor IT Service Desk Incidents via call management system.
Prioritize and allocate within IT Support teams all requests.
Manage User system access for various applications.
Identify ways to improve the quality of the service provided and / or the efficiency of the processes within the IT Service desk.
Ensure all incidents are managed in accordance with targets set out in SLA.
Escalate any issues/ outages to IT Service Desk Manager.
Work as part of a shift rota.
May be required to work as part of an on-call rota.
\Required Skills (Essential):
Three years within support team.
Windows 11 support and build experience. ( both OS and pc hardware)
Citrix Support experience
Active Directory experience
SCCM Experience
Exchange account maintenance
Incident management skills
Experience with a call management system
Experience with Office 2010/2016, 365
Experience with Networking/Patching/Server Support
Required Skills (Desirable):
Microsoft certification
O365 Knowledge
Managing small projects from start to finish
Windows 10/11 migration experience
Avaya/Cisco Telephony skills
ITIL foundation certified
Desired Candidate Profile
Department / Functional Area
Keywords
- IT Technical Support Associate Analyst
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Cigna
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.p>
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