IT Technical Support

IT Pillars

Multiple VacanciesEmployer Active

Posted 16 hrs ago

Experience

0 - 2 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

  • Act as the first point of contact for clients' technical support inquiries and issues.
  • Deliver timely and accurate responses to clients' support tickets or queries.
  • Remotely troubleshoot technical problems reported by clients, and provide solutions or workarounds.
  • Collaborate with internal teams to resolve complex technical issues.
  • Provide user training on new system functionalities.
  • Document and maintain records of support activities, including solutions and resolutions.
  • Continually update technical knowledge and skills to keep up with product updates and enhancements.

Desired Candidate Profile

  • Must have a Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Have 0-2 years of experience in technical support roles, ideally in ITSM solutions or ITIL best practice implementation.
  • Have knowledge of IT Service Management concepts, ITIL framework, and best practices.
  • Have experience with ITSM tools and platforms, preferably with familiarity with ManageEngine ServiceDesk Plus or similar products (Ticketing system).
  • Understand IT infrastructure components, such as Domain, servers, networks, databases, and applications.
  • Be able to work collaboratively with team members and other departments to resolve customer issues.
  • Excellent English proficiency.
  • Have strong communication, problem-solving, and customer service skills.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • IT Technical Support

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IT Pillars

https://wuzzuf.net/jobs/p/6tl3rxbqtypz-it-technical-support-it-pillars-cairo-egypt