IT Technician
Menzies Aviation
Posted on 15 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What you will be doing
- IT Technician Responsibilities:
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.) based on Menzies standard.
- Ensuring all tickets are logged and tracked on the service management platform, Service Now.
- Ensuring all P1 tickets follow ticket Management process.
- Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
- Maintain Computers, UPSs, Printers, CCTV and any IT equipment.
- Participation in team meetings.
- Ensure security and privacy of networks and computer systems.
- Responsible for ensuring Incident and Requests are logged, tracked, resolved and measured within the given SLAs, whilst ensuring adherence to ITIL processes.
- Liaising with customers and vendors to diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the customer.
- Resolving hardware malfunctions, software issues, and networking problems.
Desired Candidate Profile
Applicant must be a resident of Mosul city.
- Bachelor's degree in information technology or computer science.
- Proven work experience as IT Technician or similar role for 2-4 years.
- Demonstrable experience in a Service Desk environment.
- Ability to solve problems.
- Ability to work within a team environment
- Experience with Microsoft Applications and their functions.
- Knowledge of computer hardware and networking systems.
- Good time management skills.
- Good interpersonal skills.
- Ability to troubleshoot complex hardware and software issues.
- English language speaking, reading, writing skills.
- Ability to support and report remotely for any urgent cases.
Company Industry
- Airlines
- Aviation
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- IT Technician
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Menzies Aviation
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