ITSM Analyst
Sheikh Shakhbout Medical City
Employer Active
Posted 11 hrs ago
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Experience
2 - 6 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Role Overview
The ITSM Analyst supports the delivery and improvement of IT Service Management processes such as Incident, Change, Problem, and Service Request Management.
Key Responsibilities
- Administer and maintain ITSM tools and workflows.
- Track, report, and analyze ITSM performance metrics.
- Ensure ITSM processes are followed across teams and stakeholders.
- Identify improvement areas and support process optimization.
- Conduct audits and compliance checks aligned with IT policies.
- Work closely with service teams to standardize service delivery.
Desired Candidate Profile
Qualifications
- Bachelor s degree in Information Technology or related discipline.
- 2 4 years of experience in ITSM roles.
- Strong understanding of ITIL practices.
Certifications (Preferred)
- ITIL Foundation (strongly preferred)
- ITSM tool certifications (ServiceNow, BMC, etc.
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- IT Software
Keywords
- ITSM Analyst
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Sheikh Shakhbout Medical City
https://fa-eutv-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2161