ITSM Jobs in UAE

• 5 - 8 Years
• Abu Dhabi - United Arab Emirates

Manage and optimize ITSM processes using ManageEngine, focusing on incident management, asset management, and ITIL-based service improvement with strong reporting skills.

• 7 - 12 Years
• Dubai - United Arab Emirates

The role involves reviewing ServiceNow processes, improving platform usage, and requires strong consulting experience, communication skills, and ITIL certification.

• 5 - 8 Years
• Abu Dhabi - United Arab Emirates (UAE)

Maintain CMDB accuracy, govern CI lifecycle, apply ITIL principles, and utilize ServiceNow for effective ITSM and data management.

• 8 - 12 Years
• Abu Dhabi - United Arab Emirates (UAE)

Architect and design scalable ServiceNow solutions, lead a team, oversee development lifecycle, and ensure quality with strong JavaScript and integration skills.

• 2 - 5 Years
• Dubai - United Arab Emirates (UAE)

Provide onsite and remote IT support, troubleshoot hardware and software issues, manage incidents, and ensure operational continuity across multiple business locations.

• 3 - 5 Years
• Abu Dhabi - United Arab Emirates (UAE)

Provide L2/L3 technical support for CyberArk PAM, administer components, troubleshoot issues, and maintain documentation while ensuring compliance with security standards.

• 0 - 6 Years
• Dubai , Abu Dhabi , Sharjah - United Arab Emirates (UAE)

Responsible for troubleshooting, managing desktop images, network connectivity, and supporting enterprise applications while documenting procedures and policies.

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates (UAE)

Manage IT incidents and service requests, provide customer support, and maintain knowledge base while ensuring compliance with security standards.

• 2 - 5 Years
• Ajman - United Arab Emirates (UAE)

Provide first-level technical support, troubleshoot IT issues, manage incidents, and ensure customer satisfaction with strong communication and problem-solving skills.

• 8 - 12 Years
• Abu Dhabi - United Arab Emirates (UAE)

Manage technology service transformation projects, ensuring effective delivery and operational readiness with strong ITIL and ITSM knowledge.

• 8 - 12 Years
• Abu Dhabi - United Arab Emirates (UAE)

Design and implement Master Data Management solutions, ensuring data accuracy and governance, requiring expertise in Oracle MDM and data integration.

• 8 - 15 Years
• Abu Dhabi - United Arab Emirates (UAE)

Define and manage enterprise Master Data Management strategy, ensuring data quality, governance, and integration across platforms while leading high-performing teams.

• 1 - 2 Years
• Abu Dhabi - United Arab Emirates

Monitor and resolve network issues, perform maintenance, and support users while ensuring compliance with security protocols; requires IT degree and network proficiency.

• 5 - 10 Years
• Abu Dhabi - United Arab Emirates

Manage service desk performance, oversee staffing and training, ensure quality assurance, and utilize analytics for continuous improvement.

• 4 - 9 Years
• Dubai - United Arab Emirates

The role involves resolving IT service incidents, ensuring high customer service, and maintaining system integrity using various technologies and tools.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates

Manage field engineers, ensure service level agreements, conduct audits, and drive technical development while coordinating responses during incidents.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates

Manage service governance, performance reporting, risk compliance, and stakeholder relationships while ensuring SLA and KPI adherence in a large managed service environment.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates

Supervise analysts, manage queues, provide escalations, conduct coaching, and ensure service quality in a high-volume service desk environment.

• 0 - 5 Years
• Abu Dhabi - United Arab Emirates

Oversee service delivery across multiple locations, ensuring SLA and KPI compliance, financial management, and strategic workforce planning.

• 3 - 6 Years
• Dubai - United Arab Emirates (UAE)

Serve as the first contact for customers, manage incidents, ensure ITIL adherence, and possess ITIL certification and technical support skills.

• 5 - 9 Years
• Dubai - United Arab Emirates (UAE)

Manage service operations, budgets, vendor performance, and project delivery while requiring a Bachelor's degree in Engineering and strong analytical skills.

• 2 - 7 Years
• Abu Dhabi - United Arab Emirates

Provide first-line IT support, troubleshoot hardware/software issues, manage service requests, and possess strong skills in Windows/macOS and ITSM systems.

• 8 - 12 Years
• Dubai - United Arab Emirates

Oversee IT service delivery, optimize ITSM platforms, manage IT assets and vendors, and implement ITIL best practices for continuous improvement.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates

Seeking a FortiSOAR Administrator with IBM QRadar expertise to manage SIEM/SOAR environments, security automation, and support SOC operations.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates

Manage VIP Support Engineers, ensure service quality, lead stakeholder management, and drive service improvement with strong technical skills in ITSM.

• 0 - 5 Years
• Abu Dhabi - United Arab Emirates

Coordinate VIP service operations, manage ticket queues, engineer scheduling, asset tracking, and reporting, requiring strong ITSM tool proficiency and organizational skills.

• 2 - 7 Years
• Abu Dhabi - United Arab Emirates

Manage high-volume device estates, provide extended-hours coverage, administer Windows Server, and support Microsoft 365 and networking operations.

• 1 - 6 Years
• Abu Dhabi - United Arab Emirates

Manage end-to-end IT service delivery, local server administration, device lifecycle, AV technology, and first-line network support for a large site.

• 1 - 6 Years
• Abu Dhabi - United Arab Emirates

Manage incident queues, local server infrastructure, and computer labs while supporting network troubleshooting and examination delivery across multiple sites.

• 2 - 7 Years
• Dubai - United Arab Emirates

Deploy, configure, and manage Azure and AWS cloud environments, providing L2 support and troubleshooting, with skills in Microsoft Azure and Amazon Web Services.