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Experience
1 - 3 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Junior Account Manager, you will serve as our clients trusted advisor by providing strategic guidance on operational and product-related issues. You will be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term business and revenue growth. You will ensure the delivery of exceptional service to clients and the achievement of business objectives.
Responsibilities include but are not limited to:
- Building deep and nurturing long-term relationships with clients and providing solutions that will help clients to meet their last-mile delivery needs.
- Expanding relationships with existing clients by continuously proposing solutions that satisfy their objectives.
- Analyzing customers performances to drive their growth and revenue generation.
- Collaborate with cross-functional teams, including sales, technical, and operational teams, to develop and deliver comprehensive solutions that meet customer requirements.
- Serving as the link of communication between major clients and internal teams.
- Quickly resolving issues and problems faced by clients and dealing with complaints.
- Preparing regular progress reports and forecasts to internal and external stakeholders using accurate account metrics.
- Introducing and managing projects designed to cater to the needs of new clients.
Desired Candidate Profile
- Bachelor's degree in Business Administration, Marketing, or a related field (Master's degree preferred).
- 1+ years of sales or account management experience (preferably in e-commerce and/or e-fulfillment).
- Knowledge of and experience in CRM systems is a must.
- Excellent communication, negotiation, and interpersonal skills.
- Be fluent in English and Arabic.
- Be articulate and accustomed to dealing with clients on a one-to-one basis.
- Proficiency in MS Office and CRM software.
- Have in-depth experience in Customer Relationship Management.
- Have a good grasp of MS Office and data analysis.
- Excellent communication and presentation skills.
Company Industry
Department / Functional Area
Keywords
- Junior Account Manager
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Shipa
Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management./p>
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