Junior IT and Help Desk Specialist

BitBang

Employer Active

Posted on 5 Dec

Experience

1 - 2 Years

Job Location

Egypt - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

You’ll be the first point of contact for all things IT—troubleshooting, onboarding, offboarding, and ensuring our hardware and software run flawlessly. You’ll work alongside our IT Manager and cross-functional teams to deliver top-notch support.

Key Responsibilities

  • Respond to help-desk tickets for hardware, software, and network issues
  • Troubleshoot desktops, laptops, printers & mobile devices
  • Document solutions and update our internal knowledge base
  • Share tips to help teammates resolve common issues

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 1–2 years of experience in an IT support or help desk role.
  • Familiarity with Windows, macOS, and basic networking concepts.
  • Experience with help desk systems and ticketing tools (like JIRA).
  • Basic knowledge of Microsoft 365, Google Workspace, and common enterprise applications.
  • Strong communication, time management, and problem-solving skills.
  • Customer-oriented mindset with attention to detail and patience.

Benefits

  • Competitive salary and annual performance reviews
  • Social, health, and life insurance
  • Hybrid working model
  • Flexible working hours
  • Transportation allowance
  • Ongoing training and professional development opportunities

Desired Candidate Profile

Bachelor’s degree in Computer Science, Information Technology, or a related field. 1–2 years of experience in an IT support or help desk role. Familiarity with Windows, macOS, and basic networking concepts. Experience with help desk systems and ticketing tools (like JIRA). Basic knowledge of Microsoft 365, Google Workspace, and common enterprise applications. Strong communication, time management, and problem-solving skills. Customer-oriented mindset with attention to detail and patience.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Junior IT And Help Desk Specialist

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

BitBang

At BitBang, we drive innovation with a customer-first mindset. As we scale, we need a tech-savvy Junior IT & Help Desk Specialist to keep our teams connected, supported, and productive.

https://jobs.getbitbang.com/jobs/Careers/768744000002670005/

Similar Jobs

IT Support

ZEPHYR MANAGEMENT

  • 1 - 5 Years
  • Dubai - United Arab Emirates (UAE)

IT Support

BK Traders

  • 0 - 1 Year
  • Dubai - United Arab Emirates (UAE)

Support Engineer( L1)

Elcome International LLC

  • 1 - 2 Years
  • Dubai - United Arab Emirates (UAE)
View All