Key Account Specialist

Talentmate

Responsibilities

• Manage and nurture relationships with key clients to foster loyalty and trust.


• Coordinate with internal teams to ensure client needs are communicated effectively.


• Develop and implement strategies tailored to each key account's unique needs.


• Regularly monitor client satisfaction and address any concerns promptly.


• Identify potential growth opportunities within the existing client accounts.


• Prepare and present reports on account progress, goals, and forecasts.


• Conduct regular meetings and calls with clients to discuss their needs and feedback.


• Assist in the negotiation of contracts and pricing with key clients.


• Collaborate with the sales team to achieve or exceed set business revenue targets.


• Maintain detailed records of communications and notes on client interactions.


• Stay informed about industry trends and developments relevant to key accounts.


• Ensure compliance with company policies and regulatory requirements in all interactions.

Requirements

• Bachelor s degree in business, marketing, or a related field is preferred.


• Proven experience in account management or sales in a related industry.


• Strong understanding of customer relationship management techniques and software.


• Exceptional communication, presentation, and interpersonal skills are essential.


• Demonstrated ability to negotiate and manage high-value contracts successfully.


• Strong analytical skills to assess account performance and develop strategies.


• Ability to work independently as well as collaboratively in a team environment.


• Excellent organizational skills and attention to detail are required.


• Proficiency in using CRM software and Microsoft Office Suite.