eCommerce Strategy Lead (For Grandiose) Ghassan Aboud Group FZE

Job Purpose:

Lead strategic initiative for eCommerce department. Support head of department on key projects, design processes and SOPs, work on continues process improvement, define and report on key business metrics and KPIs

Key Responsibilities:

• Collaborate with key stakeholders to define and implement the overall ecommerce strategy. • Work with management on the eCommerce product and development roadmap.
• Develop and implement strategies to support business growth and enhance customer experience.
• Work on continues processes improvement and SOPs design, and help the different teams in implementation.
• Work closely with operations, last mile and customer support and help enhancing their processes and procedures.
• Analyze various business metrics; operations, last mile, customer support, content, assortment, pricing.
• Analysis sales and margin data and ensure meeting budgets.
• Monitor and optimize the various business and operations KPIs to ensure high standards of quality, efficiency, and accuracy.
• Analyze the various customer metrics to drive improvement in operations and product development.
• Analyze and optimize the work force plans for the different teams to ensure optimal efficiency
• Analyze sales data and customer feedback to identify areas for improvement and implement strategies to enhance the online shopping experience.
• Provide training on processes and SOPs, and monitor compliance.
• Collaborate with product owners and project managers on enhancements and new features. • Collaborate in projects UATs and product launches.