Lead Receptionist/FC Jones Lang LaSalle

We are seeking an experienced, dynamic professional to lead our front desk operations and serve as the senior point of contact for clients and visitors. This leadership role requires someone with proven supervisory experience who can mentor junior staff while delivering exceptional customer service.

Team Leadership & Training

• Supervise and mentor reception team members
• Conduct training sessions on customer service standards and procedures
• Create work schedules and manage coverage requirements
• Evaluate team performance and provide coaching

Advanced Front Desk Operations

• Oversee visitor management systems and security protocols
• Handle escalated customer service issues and complaints
• Manage VIP and executive-level visitor experiences
• Coordinate with building management on operational improvements

Meeting & Event Coordination

• Oversee complex conference room scheduling and event planning
• Manage large-scale meeting setups and catering coordination
• Liaise with external vendors and service providers
• Ensure seamless execution of corporate events and functions

Administrative Leadership

• Develop and maintain standard operating procedures (SOPs)
• Manage reception budget and vendor relationships
• Generate reports on visitor metrics and service performance
• Coordinate with IT, facilities, and security teams on projects

Quality Assurance

• Monitor service delivery standards across all reception functions
• Implement process improvements and efficiency measures
• Conduct regular audits of reception areas and procedures
• Ensure compliance with company policies and security requirements

Experience: Minimum 5-7 years progressive experience in reception, hospitality, or customer service roles with 2+ years in supervisory capacity

Skills:

• Proven leadership and team management abilities
• Advanced communication and presentation skills
• Strong problem-solving and decision-making capabilities
• Proficiency in scheduling software and office management systems
• Budget management and vendor negotiation experience
• Exceptional organizational and multitasking abilities

Competencies:

• Strategic thinking and process improvement mindset
• Emotional intelligence and conflict resolution expertise
• Mentoring and staff development skills
• Executive-level relationship management
• Change management and adaptability

Lead our reception team in delivering world-class service while driving operational excellence and team development.