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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
- Assist guest in resort activity enquiries/requests.
- Ensure that established levels of guest service are maintained at all times within the reception area.
- Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction.
- Ensures guest errands are executed as directed.
- Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained.
- Coordinate transportation for guests in collaboration with the Boat Captains, Bell Captain and Bell Boys including buggy, sea plane and airport transfers.
- Handle difficult situations effectively following resort policies and procedures.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort s Policies & Procedures to achieve the overall objectives of this position.
- Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / Guest Relations Supervisor.
- Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance.
- Ensure safety and security of guests belongings.
- Adhere to all organizational policies and standards.
- Actively participate in upselling Spa, Food and Beverage outlets and excursions.
- Attend behavioral and vocational training in own and related work areas, to enhance skills and develop multi-functionality.
- Ensure that all fellow team members follow safety rules and operating procedures.
- Is aware of all house rules and assists in enforcing them on team members.
- Always conduct herself in such a manner so as to encourage all fellow team members to do likewise.
- Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate.
- Project at all times, a favorable image of the company, resort and department.
Desired Candidate Profile
Excellent communication skills
Fluency in English, foreign languages an advantage
Minimum 1 year experience as a Lobby Host; preferably in a similar quality hotel
A friendly and outgoing behaviour
Proactive, resourceful and able to work independently
Has strong decision making abilities
Company Industry
Department / Functional Area
Keywords
- Lobby Hostess - Residence
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Anantara
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
https://jobs.smartrecruiters.com/MinorInternational/744000093188745