MA - HR Operations Specialist Jumia Group

What you will be doing

• HR Systems & Data Management

  • Maintain accurate and up-to-date employee records in HRM and other Jumia HR systems

  • Conduct regular data audits to ensure information completeness and accuracy

  • Generate standard and ad-hoc HR reports for country leadership and Group HR

  • Support the implementation of system updates as directed by Group HR Operations

  Employee Lifecycle Administration

  • Process all employee lifecycle transactions in HRM (hiring, transfers, promotions, exits)

  • Prepare and issue employment contracts and amendments according to local requirements

  • Coordinate the administrative aspects of onboarding and offboarding processes

  • Maintain digital and physical personnel files in compliance with local regulations

  Compliance & Reporting

  • Ensure HR documentation complies with local labor laws and Jumia policies

  • Prepare required statutory reports for local authorities

  • Support internal and external audits related to HR processes

  • Maintain up-to-date knowledge of local labor regulations

  Payroll & Benefits Support

  • Validate monthly payroll inputs and coordinate with Finance for accurate processing

  • Administer local benefits programs and ensure proper system documentation

  • Manage leave administration and attendance tracking

  • Support the annual compensation review process with accurate data preparation

  Employee Support

  • Serve as first point of contact for employee queries on HR operational matters

  • Provide guidance on HR policies, procedures, and benefits

  • Issue employment verification letters and other HR documentation

  • Support the local HR team with administrative tasks as needed