Managed Services - Enterprise Architecture Sales And Solutioning Lead

PwC

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Internal Firm Services - Other

Management Level
Director

Job Description & Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

We are growing our Sales, Activation and Solutioning Function for Managed Services and are looking for a Deal Origination and Sales Director to support our go-to-market capability. The primary purpose of this role is to assist PwC Partners shape and sell managed services to our Technology Services clients.

Our Deal Origination and Sales Directors take the lead in driving a Managed Services sales strategy, from building relationships internally and with C-suite level clients to identifying opportunities for cross selling services.

You will work closely with our Solutions Lab and experienced Solution Architects, who will support the detailed design of a Managed Service solution (including cost modeling, deal shaping and bid management support).

We are looking for someone who can build relationships quickly with senior client and internal stakeholders, and who has experience of Managed Services sales across the Technology sector. You will need to be curious, have an analytical nature and a base of core business development, sales or account management experience across Managed Services or the Technology industry.


Roles and Responsibilities:

Daily tasks and delivery expectation

• Agree a sales strategy for the sector, and identify priority opportunities and clients.
  

• Build relationships and develop new relationships with c-suite level clients and internal stakeholders
  

• Originate sales opportunity and work with Solutions team and LoS to shape the proposition and the solutions for the clients
  

• Work with the business to take new Managed Services solutions to market
  

• Generating and developing opportunities through to closure of a sale
  

• Leverage the support of the broader Managed Services Solutioning capability to build compelling go-to-market solutions
  

• Have the ability to identify opportunities for cross selling across existing engagements and client portfolios
  
  
  
  

Expected Skills:

Specific learned abilities or technical skills

• Experience in architecting and selling of managed services deals in the Technology sector.
  

• Proven ability in origination of managed services opportunities
  

• Strategic thinker who can work with key accounts across the Technology sector and identify opportunities to shape and sell managed services
  

• Experience in the end to end pursuit process from deal identification through to closing sales
  

• Highly collaborative and able to work across multi-disciplinary teams
  

• Comfortable in dealing with and influencing senior stakeholders, including challenging when necessary
  

• Proven experience of delivering commercial and business performance results at pace
  
  
  
  

Expected Competencies:

Values, behaviors & attitude

• Strong communication skills and ability to build trusted relationships
  

• Strong technology services domain knowledge to lead conversations and create thought leaderships
  

• Executive level presence and influence
  

• Good negotiation skills
  

• Business and commercial acumen
  

• Able to demonstrate agility between complex deals and simplification of messages
  
  

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus


Minimum Education and Specific Qualification:

Outsourcing and/or large complex sales management and business development experience is essential.



Years of Experience:

15+ years of experience in outsourcing or managed services sales and solutioning, with at least 5 of those being in the Technology Services sector in the GCC region

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 32 more}