Manager - Change Control & CSI Group 42

Establish and manage a Change Advisory Board (CAB) to review, approve, and track all system and infrastructure changes across environments.

Implement early rigor around change control, ensuring every change follows standardized evaluation, testing, and approval workflows.

Define and enforce clear rollback and recovery procedures to mitigate operational risks associated with failed or unauthorized changes.

Maintain alignment with the Enterprise Change Management Policy, NCEMA (National Emergency, Crisis and Disaster Management Authority) audit requirements, and internal IT governance frameworks.

Ensure all change records, risk assessments, and approvals are properly logged and traceable for audit readiness.

Collaborate with IT, Application, and Security teams to ensure controlled deployments, impact assessments, and post-implementation reviews are consistently executed.

Provide training and awareness sessions to promote compliance with change management policies across business units.

Generate change metrics, dashboards, and audit reports for management review and regulatory compliance.

Develop and execute a CSI roadmap focusing on service optimization, incident reduction, and efficiency gains.

Analyze data from incidents, problems, and changes to identify recurring issues and drive process improvements.

Design and monitor service performance KPIs, reporting progress to leadership and governance forums.

Facilitate post-implementation reviews (PIRs) and incorporate lessons learned into the CSI cycle.

Drive awareness and adoption of change management and CSI processes across IT and business teams.

Conduct training, communication, and knowledge sessions to promote consistent application of governance practices.

Collaborate with delivery teams to embed process discipline into daily operations and project workflows.