Manager Crew Engagement
Etihad
Employer Active
Posted 4 hrs ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Act as a service and engagement role model, coaching and developing the individual needs of each team member in order to create inflight service excellence
Develop a strategy for IPO events, forums and workshops to foster engagement with the cabin crew community
Conduct Cabin Crew performance review process and prepare the necessary reports
Partner with the Inflight Performance and Operations Officers to effectively address performance issues and ensure that robust plans are in place to improve performance
Develop strong working relationships with key stakeholders and champion the crew voice back to the business training, service delivery, guest relations, HR, EAMC etc.
Liaise with Manager Cabin Crew Operations, manager CARE, Manager Cabin Safety and Manager Cabin Crew on high profile and confidential matters relating to cabin crew operations and welfare
Ensures that all GCAA legislation and international safety, security and operation standards are consistently maintained through close liaison with Manager Cabin Safety Procedures
Ensures thorough investigation and evaluation of any incidents and shortfalls in cabin crew performance including safety and service issues in line with company policy and best practice
Strives to improve personal performance through learning, feedback and taking responsibility for personal development. Additional duties and responsibilities may be assigned by Head of IPO, as required
Desired Candidate Profile
Degree from a recognized university or professional qualifications in business and people management desired.Minimum of 10 years experience in the service industry . Flying experience an advantage. At least 5 years in a management position in a major airline or in the hospitality industry specifically in the area of people management . Minimum of 5 years experience in a people management role is vital.Experience as operating cabin crew is preferred but not essential. Understanding of the challenges of a cabin crew role is mandatory
Training & knowledge
High standard of computer Literacy (proficiency in Microsoft Office applications)
Understands the demands of managing a large multicultural work group in an airline or hospitality environment.
Good understanding and knowledge of airline safety, security, operations and cabin crew management.
Good project management skills.
Understanding of the culture and values of the UAE.
Department / Functional Area
Keywords
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Etihad
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad s codeshare partners, Etihad s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
https://wuzzuf.net/jobs/p/g/esnxh4wflmkl-manager-crew-engagement-etihad-dubai-united-arab-emirates