Manager Partner Operations - Logistics

talabat

Operational Excellence:

• Take full ownership of all Vendor Performance KPIs and devise a functional roadmap to achieve monthly / quarterly goals and targets.
• Leverage data analytics and business intelligence tools to provide actionable insights and improve operational efficiency.
• Investigate, analyze, and resolve potential issues that deviate from goals, while maintaining optimum levels of logistics efficiency and user experience.
• Define, implement and monitor procedures together with local teams to improve performance.
• Lead education efforts to train all internal stakeholders on vendor operations, products and algorithms.
• Own all vendor products and tools and continuously work with central and local product teams on enhancing performance and experience of existing products, as well as proposing development of new features to support consistent performance improvement.
• Actively monitor and report on performance in all markets, proactively identifying and addressing bottlenecks or issues ahead of time, and develop short/ long-term strategies to effectively tackle challenges.
• Launch projects based on business needs and market conditions to drive ongoing sustainable improvement.
• Manage end-to-end rollouts and changes, aligning with stakeholders and senior management as necessary.

Team Management:

• Directly manage a team of 3-5 Specialists / Analysts
• Set clear goals and objectives for the team, and build a half-yearly roadmap defining OKRs, levers and targets