Microsoft Dynamics 365 Administrator

Trivanet

Key Responsibilities:

• System Administration:
  • Manage and maintain Dynamics 365 environments, including production, sandbox, and development instances.
  • Configure and manage user roles, security permissions, and access controls.
  • Monitor system performance, troubleshoot issues, and implement optimizations.
  • Perform regular updates, patches, and upgrades to Dynamics 365.
• User Support and Training:
  • Provide technical support to end-users, resolving issues related to Dynamics 365 functionality.
  • Conduct training sessions and create user guides to improve system adoption and efficiency.
  • Act as the primary point of contact for Dynamics 365-related queries and support requests.
• Configuration and Customization:
  • Configure Dynamics 365 modules (e.g., Sales, Customer Service, Marketing, Finance, Supply Chain) to meet business needs.
  • Customize dashboards, forms, views, and workflows to enhance user experience.
  • Manage data imports, exports, and migrations using tools like Data Import Wizard or third-party solutions.
• Security and Compliance:
  • Implement and enforce security policies to protect sensitive data within Dynamics 365.
  • Conduct regular security audits and vulnerability assessments.
  • Ensure compliance with industry standards and regulations (e.g., GDPR, HIPAA, SOX).
• Integration and Automation:
  • Configure and manage integrations between Dynamics 365 and other systems (e.g., Power Platform, Azure, third-party applications).
  • Develop and maintain automated workflows using Power Automate (formerly Microsoft Flow).
  • Troubleshoot and resolve integration issues.
• Documentation and Reporting:
  • Maintain detailed documentation of system configurations, processes, and procedures.
  • Generate and analyze reports on system performance, usage, and incidents.
  • Develop and update disaster recovery and business continuity plans for Dynamics 365.

Qualifications:

• Education: Bachelor s degree in Computer Science, Information Technology, or a related field.
• Experience:
  • 3+ years of experience as a Dynamics 365 Administrator or in a similar role.
  • Hands-on experience with Dynamics 365 configuration, customization, and administration.
  • Familiarity with Power Platform (Power Apps, Power Automate, Power BI) is a plus.
  • Experience with data migrations, integrations, and troubleshooting.
• Technical Skills:
  • Proficiency in Dynamics 365 administration tools and features.
  • Knowledge of security best practices and compliance requirements.
  • Familiarity with Azure services, SQL Server, and APIs.
  • Basic understanding of programming languages (e.g., JavaScript, C#) is a plus.
• Certifications (Preferred):
  • Microsoft Certified: Dynamics 365 Fundamentals (MB-901).
  • Microsoft Certified: Power Platform Fundamentals (PL-900).
  • Microsoft Certified: Dynamics 365 Administrator (MB-210, MB-220, or MB-230).
• Soft Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and as part of a team.