N1 Support Technician M/F (Helpdesk)

Septeo

We are looking for a N1 Support Technician M/F , on a permanent contract, for our subsidiary Septeo Notaires.

What we can accomplish together:

As the first point of contact for our customers, you will play a crucial role in providing exceptional technical support and ensuring customer satisfaction.

Your daily life:

• Respond to customer inquiries and provide technical support via phone, email and chat.
• Effectively diagnose and resolve hardware, software and network issues.
• Manage and track customer requests using our ticketing system
• If necessary, escalate complex issues to higher-level support teams.
• Maintain detailed and accurate records of all customer interactions and resolutions.
• Collaborate with team members to share knowledge and improve support processes.
• Stay up to date with the latest technologies and support procedures
• Participate in team meetings and training sessions to improve skills and knowledge.
• Manage the support queue to ensure timely resolution of all tickets.
• Provide clear and concise instructions to guide users through technical processes.
• Contribute to the development and maintenance of the knowledge base.