Night Manager ACCOR

Purpose of the Role

To lead and manage the hotel s overnight operations, ensuring that guest service, safety, revenue and operational standards are upheld during the night shift. The Night Manager acts as the hotel s on-duty senior representative during overnight hours, providing oversight of all night-time functions and ensuring seamless hand-over to the day team.

Key Responsibilities

• Oversee all night-shift functions: front desk (check-in, check-out, guest services), concierge, telephone switchboard, guest requests and departures.

• Ensure courteous, efficient, accurate guest service at all times; personally handle any escalated guest issues or complaints during the night.

• Act as the Duty Manager on site, making decisions and liaising with other departments (housekeeping, engineering, security, F&B, sales) to resolve issues.

• Ensure smooth hand-over to the morning shift, including briefing the day team on overnight events, guest arrivals/departures, outstanding issues.

• Monitor guest flows, arrivals and departures, VIPs, group bookings and special requests.

• Maintain the lobby, public areas and guest areas during the night shift to hotel service standards.

Night Audit, Revenue & Front Office Administration

• Conduct or supervise the night audit process: close the day, verify revenue postings, ensure accuracy of financials for the night shift.

• Monitor room inventory, room rate integrity, late check-outs, early check-ins; support revenue management strategies. (Leading hotels often include revenue focus in the night role.)

• Prepare shift reports and hand-over report, logbook, incident logs, statistics for arrivals/departures, occupancy, room revenue, etc.

• Ensure cash handling, billing, and credit control procedures are followed.

• Monitor guest ledger, ensure room accounts are accurate, manage chargebacks/adjustments where required.

Team Leadership & Safety / Security

• Lead, coach and motivate the overnight team (front desk agents, concierge, night porters, switchboard).

• Ensure all staff are aware of and follow brand service standards, SOPs, safety and security protocols.

• Monitor the security of the hotel during overnight: guest safety, guest property, building security, emergency procedures, lost & found.

• Conduct rounds of public areas, guest floors, back-of-house as needed. Report any maintenance / safety / security issues.

• Participate in emergency response (fire, medical, security incident) and act as responsible person on duty overnight.

Coordination & Communication

• Liaise with housekeeping, engineering, security, F&B, sales/events to ensure any overnight guest requirements are met (late check-outs, early arrivals, room moves, group departures).

• Ensure effective communication to the day shift team and to management on overnight activities, guest issues, maintenance issues, inventory and rate changes.

• Attend or conduct nightly briefing with the team, disseminate key information (e.g., VIP arrivals, group departures, events, staff issues).

Standards, Compliance & Brand Representation

• Ensure that the hotel s brand standards and SOPs are implemented and maintained during night shifts.

• Maintain professional appearance, grooming and behaviour, and ensure staff comply with uniform and presentation requirements.

• Monitor public area cleanliness, ambience, and service readiness.

• Ensure compliance with local regulations (safety, fire, licencing) and internal audit requirements.