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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
NOC Shift Lead (L2 Supervisor)
Position Summary
Supervises shift operations, manages incident escalations, and ensures smooth handover between shifts. Acts as the duty manager during their shift.
Core Responsibilities
Supervise and guide L1 Operators.
Ensure compliance with SOPs and escalation paths.
Validate incidents before escalation to L3/engineering teams.
Lead shift handovers and provide status updates.
Ensure incident logs and ITSM records are accurate.
Required Experience
5 7 years in IT operations/NOC.
Minimum 2 years in supervisory/shift lead roles.
Skills
Incident triage and troubleshooting.
Strong technical understanding in networks, servers, or cloud.
Analytical thinking and decision-making.
Certifications
ITIL v4 Foundation (mandatory).
CCNA / VMware VCP / Azure Administrator (preferred).
Key Deliverables
Shift handover reports.
Escalation logs.
Incident validation and RCA contribution.
KPIs
% of incidents resolved within SLA.
Accuracy of incident categorization.
Escalation efficiency (time and correctness).
Reporting
Reports to NOC Manager.
Company Industry
Department / Functional Area
Keywords
- NOC Shift Lead (L2 Supervisor)
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