Officer, Front Office First Abu Dhabi Bank FAB

Meet and greet visitors to the office

Direct or escort visitors if required

Co-ordinate with security for any client visit

Host visitors whilst they are waiting to be met

Assist in the planning and preparation of meetings, conferences and conference telephone calls

Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions)

Receive, direct and relay telephone messages and fax messages, etc.

Receive and deliver/forward mail to the concerned staff/office/dept.

Stamp all general correspondence if needed/applicable

Maintain the general filing system and file all correspondence

Make preparations for Soft services related tasks

Maintain an adequate inventory of office supplies for FoH

Respond to staff/visitor inquiries

Assist customers for any issues and complaints and direct them to concerned staff/office/dept.

Provide word-processing and secretarial support for soft services unit

Coordinate the repair and maintenance of office equipment

Answer all incoming calls and handle caller s inquiries at all times

Assist the other staff as requested

Perform other related duties as required for the Soft services unit

Ensure look and feel of the front of house and building entrances is maintained at all times

Adhere to grooming standards at all times

Comply to limited mobile phone use in public/in front of customers

No eating incl. chewing gum at the desk

No cigarettes, no car keys, no makeup, etc. on top of the work desk/station

No messy work desk/station

Always smile, be friendly and approachable

Do not turn your back to customers or use impolite body language

Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

Demonstrate compliance to organisation s values and ethics at all times to support the establishment of a value drive culture within the bank.