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Job Description
Roles & Responsibilities
SGFX is fully licensed and regulated by FSC Mauritius and is one of the leading and dynamic player in the Forex industry, committed to providing innovative financial solutions and excellent trading experiences to our clients. SGFX is expanding the presence in UAE and fully regulated by Securities and Commodities Authority.(SCA) under Category 5. With a global presence and a reputation for integrity, we are expanding our team and seeking a highly skilled Operations Executive to drive the operational efficiency with in the organization and expand our client base.
Job Title: Operations Executive – CFD Trading
Department: Operations / Middle / Back Office.
Location: Dubai,UAE.
Reporting To: Operations Manager / Head of Operations
Employment Type: Full-Time
Job Summary
The Operations Executive will be responsible for the day-to-day operational functions of a CFD trading platform, ensuring smooth trade execution, CRM Customization, IB Portal Management, client onboarding, Sales Team & fund management, and compliance support. The role involves close co-ordination with Sales, IB, compliance, risk, finance, IT, and sales teams to ensure timely and error-free service delivery.
Key Responsibilities
• Trade Support & Reconciliation
o Monitor, process, and reconcile daily CFD trades across platforms (e.g., MT5, c Trader).
o Investigate and resolve trade discrepancies and ensure data accuracy.
o Liaise with liquidity providers and technology vendors for trade settlements.
• Client Onboarding & KYC
o Assist in client onboarding including KYC/AML verification and account setup.
o Ensure all documentation is in compliance with regulatory requirements.
o Thorogh knowledge of the CRM & IB Portal and other relevant customization.
• Funds Processing
o Monitor client deposits and withdrawals (bank wires, PSPs, e-wallets).
o Process internal transfers, margin calls, and account funding reports.
o Coordinate with finance and payment teams to ensure accurate client balances.
• Platform Management
o Support maintenance and configuration of trading platforms (MT4/MT5).
o Help manage user permissions, groups, and account parameters.
o Monitor server activity and escalate technical issues to IT.
• Regulatory & Compliance Support
o Generate and file reports for regulators and internal audits (e.g., trade reports, AML reports).
o Maintain data logs for compliance reviews and reporting.
• Client Support & Communication
o Respond to client queries regarding account status, trade confirmations, and funds.
o Work with the customer support team to address and resolve operational issues.
• Risk Monitoring
o Support monitoring of real-time exposure and margin utilization.
o Flag suspicious or high-risk activity to risk and compliance teams.
Desired Candidate Profile
• Bachelor's degree in Finance, Economics, Business, or related field.
• 1–3 years of experience in financial operations, preferably in FX/CFD or brokerage.
• Strong knowledge of MT4/MT5 platforms is highly desirable.
• Understanding of trade lifecycle, margin trading, and financial instruments.
• Proficient in MS Excel, CRM platforms, and financial back-office systems.
• Excellent attention to detail and time management skills.
• Ability to work under pressure and handle multiple priorities.
• Familiarity with regulatory environments (e.g.,FSC,SCA,FCA, DFSA) is a plus.
• Experience with payment systems (e.g., PSPs, Crypto,SWIFT Payment structure).
• Knowledge of CRM systems like Antellope, Salesforce or custom brokerage platforms.
• Basic SQL or reporting skills (optional but helpful).
• Multilingual abilities are an advantage.
Employment Type
- Full Time
Company Industry
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Spectra Global Limited
Clarita
Dubai P.O. Box 50082, Dubai, United Arab Emirates (UAE)
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