Operations Associate Miral

Engage each guest as a unique individual and listen attentively to their requests and questions

Assist and advise guests to make purchases by recommending, describing and demonstrating products.

Manage and maintain queue lanes, turn stiles, entrances and exits

Sell tickets and retail products via a computerized Point of Sale (POS) system

Collect payments/make change by accepting cash, vouchers, credit card, digital payments and listed foreign currencies

Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control

Maintain awareness and adherence to company s cash handling policies

Maintain knowledge and awareness of ongoing promotions

Provide pricing, promotion, shows information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience

Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue

Arrange and maintain product displays with approval, stock shelves (refill) and take product inventory

Proactively anticipate, listen to guest s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company s guest complaint policy

Applying product knowledge while handling guests and improve the same on a regular basis.

Manage lost and found counter and locker area cording to company s lost and found policy

Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted

Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety. Participate in any evacuation (drill or real) if necessary

Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather

Working on promotions and achieving set targets.

Assisting in quarterly and yearly inventory.

Any other tasks that may be required from time to time to perform to meet the needs of the business.

Medically able to work in all weather conditions.

Physical able to carry/lift items, climb ladder etc