Operations Control Center Officer
Road and Transport, RTA Dubai
Employer Active
Posted 10 hrs ago
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Experience
0 - 7 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Core Duties
- Prepare daily operational reports including incident and performance updates for Dubai s transport network
- Respond to unplanned events received through EMMS C2, Dubai Police, and other agencies, verifying notifications with tools such as CCTV, GIS maps, and OCC communication
- Monitor and govern operations across traffic, bus, metro, tram, marine, taxi, and smart monitoring OCCs to ensure service availability and compliance with procedures
- Operate Mobile Command Vehicles (MCVs) during emergencies and major events, relaying updates to main and command control rooms
- Escalate service disruptions and emergency-level incidents to relevant authorities immediately
- Oversee planned event and crowd management operations at transport hubs through CCTV and OCC systems
- Handle emergency and crisis communications through IMMCS, TETRA radios, SMS, and emergency call systems, ensuring proper documentation and escalation
- Register incidents in EMMS C2 and document actions taken by OCCs in accordance with approved procedures
- Support coordination between internal teams and external entities during crises, ensuring timely reporting to supervisors
- Perform additional duties assigned by the direct line manager or Department Director
Desired Candidate Profile
Diploma or Bachelor s degree in Business Administration or equivalent from an accredited university
Diploma holders require 5 years of experience; Bachelor s holders require 0 2 years of experience
Previous experience in operational control centers or transport network management preferred
Strong knowledge of transport monitoring systems such as EMMS C2, IMMCS, AVM, and iTraffic
Strong analytical, problem-solving, and reporting skills with high attention to detail
Ability to work under pressure and handle emergencies in a 24/7 shift environment
Excellent communication and teamwork skills for coordinating with multiple stakeholders
Company Industry
Department / Functional Area
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Road and Transport, RTA Dubai
The Roads and Transport Authority (RTA) is Dubai s government body responsible for roads, traffic systems, and public transport services including metro, trams, buses, taxis, and marine transport. Since 2005, RTA has pioneered innovative mobility and smart city solutions to enhance quality of life for residents and visitors. Careers at RTA offer professionals the chance to play a key role in shaping one of the world s most advanced and sustainable transport networks.