Operations Control Center Specialist
Road and Transport, RTA Dubai
Employer Active
Posted 9 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Core Duties
- Operate and monitor EC3 systems linked to OCCs across Dubai s transport network
- Implement contingency plans and drills, documenting challenges and recommendations
- Receive emergency calls, coordinate with the Operations Room, and record actions in IMMCS
- Manage event notifications, observations, and escalation procedures within EC3 systems
- Conduct workshops and training on approved procedures and systems for OCC staff
- Prepare daily reports including Post-Peak, Incident, and Performance Reports
- Ensure readiness of technical systems in control rooms and backup OCCs, reporting to supervisors
- Operate Mobile Command Vehicles (MCV) during emergencies and major events
- Monitor and govern operations across traffic, metro, bus, tram, taxi, and marine OCCs to ensure service continuity and immediate escalation during disruptions
- Analyze operational data including ridership, travel times, and performance metrics, preparing detailed reports and forecasts
- Ensure compliance with KHDA, UAE laws, and RTA s Emergency and Crisis Management framework
- Coordinate with internal teams and external stakeholders to accelerate recovery during weather events or disruptions
- Support decision-makers in Gold and Silver Command Control Rooms during crises
Desired Candidate Profile
Candidate Requirements
- Diploma or Bachelor s degree in Business Administration or equivalent
- Diploma holders require 8 years of relevant experience; Bachelor s holders require 2 years
- Practical experience in operational control centers or transportation network management preferred
- Strong analytical and problem-solving skills with ability to prioritize concurrent projects
- Advanced computer skills and familiarity with systems such as EC3, IMMCS, AVM, and iTraffic
- Excellent communication and interpersonal skills in managing emergencies and collaborating with diverse teams
- Proven ability to evaluate service effectiveness, prepare detailed reports, and recommend improvements
- Flexibility to work shifts, including nights, weekends, and public holidays
Company Industry
Department / Functional Area
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Road and Transport, RTA Dubai
The Roads and Transport Authority (RTA) is Dubai s government agency responsible for planning and managing the city s transport systems, including roads, metro, buses, taxis, and marine transport. Since its establishment in 2005, RTA has been at the forefront of infrastructure development, traffic management, and smart mobility solutions. Careers at RTA provide professionals with the chance to participate in innovative projects that support Dubai s growth as a global hub for transport, logistics, and urban development.