Operations Control Center Specialist
Road and Transport, RTA Dubai
Employer Active
Posted 5 hrs ago
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Experience
2 - 7 Years
Job Location
Education
Bachelor of Technology/Engineering
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Operate and monitor EC3 systems linked to OCCs across Dubai s transport network
Implement contingency plans and drills, documenting challenges and recommendations
Receive emergency calls, coordinate with the Operations Room, and record actions in IMMCS
Manage event notifications, observations, and escalation procedures within EC3 systems
Conduct workshops and training on approved procedures and systems for OCC staff
Prepare daily reports including Post-Peak, Incident, and Performance Reports
Ensure readiness of technical systems in control rooms and backup OCCs, reporting to supervisors
Operate Mobile Command Vehicles (MCV) during emergencies and major events
Monitor and govern operations across traffic, metro, bus, tram, taxi, and marine OCCs to ensure service continuity and immediate escalation during disruptions
Analyze operational data including ridership, travel times, and performance metrics, preparing detailed reports and forecasts
Ensure compliance with KHDA, UAE laws, and RTA s Emergency and Crisis Management framework
Coordinate with internal teams and external stakeholders to accelerate recovery during weather events or disruptions
Support decision-makers in Gold and Silver Command Control Rooms during crises
Desired Candidate Profile
Diploma or Bachelor s degree in Business Administration or equivalent
Diploma holders require 8 years of relevant experience; Bachelor s holders require 2 years
Practical experience in operational control centers or transportation network management preferred
Strong analytical and problem-solving skills with ability to prioritize concurrent projects
Advanced computer skills and familiarity with systems such as EC3, IMMCS, AVM, and iTraffic
Excellent communication and interpersonal skills in managing emergencies and collaborating with diverse teams
Proven ability to evaluate service effectiveness, prepare detailed reports, and recommend improvements
Flexibility to work shifts, including nights, weekends, and public holidays
Company Industry
Department / Functional Area
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Road and Transport, RTA Dubai
The Roads and Transport Authority (RTA) is Dubai s government agency responsible for planning and managing the city s transport systems, including roads, metro, buses, taxis, and marine transport. Since its establishment in 2005, RTA has been at the forefront of infrastructure development, traffic management, and smart mobility solutions. Careers at RTA provide professionals with the chance to participate in innovative projects that support Dubai s growth as a global hub for transport, logistics, and urban development.