Parts Executive AW Rostamani Holdings Co LLC

Ensure individual sales targets are achieved, where applicable.

Understand customer requirements related to parts enquiries.

Accurately and promptly identify parts using the FAST retrieval system or EPC.

Communicate clearly with customers regarding parts availability and pricing.

Prepare quotations based on customer requirements.

Prepare invoices and delivery orders for parts supply as required.

Ensure parts requested by customers are supplied in a timely manner, including follow-up with the warehouse where necessary.

Handle telephone enquiries related to parts and prepare quotations as required. Attend CRM calls and manage customer enquiries.

Prepare parts estimates for the workshop when required.

Communicate with customers via phone, WhatsApp, or email regarding parts orders.

Conduct parts requisition analysis to identify lost sales based on quotations and parts requests from the workshop or counter.

Actively participate in sales promotions relevant to the assigned segment.

Recommend improvements to work processes and actively participate in Kaizen initiatives.

Ensure compliance with ISO procedures, AS-DOS, and N-CAM standards.

Maintain accurate and organised sales documentation and records.

Maintain and update the customer database.

Adhere to Nissan Standard Processes when dealing with customers (N-POT).

Demonstrate strong interpersonal skills and work effectively as part of a team.