Patient Performance Specialist

Dallah Health

Job Purpose

To support the measurement, monitoring, and continuous improvement of patient service performance metrics across the hospital, contributing to high-quality, patient-centered care. Roles and Responsibilities Key Accountabilities Areas Key Activities Organizational Accountabilities:

Ensure work is performed based on approved policies, processes, procedures, and instructions

Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement

Ensure day-to-day activities are properly performed in line with policies and procedures

Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner Functional Accountabilities:

Collect and compile data on patient service performance indicators such as waiting times, appointment delays, and service responsiveness

Assist in maintaining and updating performance dashboards and reporting tools

Participate in the analysis of patient satisfaction and operational data to identify service gaps and improvement opportunities

Collaborate with departments to implement patient service improvement initiatives

Ensure accurate documentation and reporting of performance metrics in line with regulatory and accreditation standards

Coordinate periodic performance reviews and provide administrative support for performance-related meetings

Assist in tracking action plans and follow-up items resulting from performance assessments

Help ensure alignment of departmental performance targets with hospital-wide patient experience objectives

Support awareness and training activities related to performance improvement processes

Contribute to internal audit preparations and compliance with MOH, CBAHI, or JCI standards