Pit Manager
Client of IPAMS Industrial Personnel and Management Services
Employer Active
Posted on 19 Nov
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Task Description:
- Supervise croupiers and ensure adherence to game procedures and company policies
- Monitor team performance and provide coaching, feedback, and on-the-job training
- Conduct pre-shift briefings and communicate operational updates to the team
- Assist in scheduling rosters and breaks to ensure adequate coverage and efficiency
- Support the onboarding and training of new croupiers and Gaming Team Members
- Promote teamwork, professionalism, and a positive work environment
- Monitor grooming and conduct of team members to ensure alignment with company standards
- Encourage team engagement and participation in decision-making and service improvement
- Identify service gaps and recommend refresher training or corrective action
- Maintain open communication with team members and escalate issues as needed
- Manage the assigned pit area and ensure smooth operation of table games
- Monitor game integrity, dealer performance, and guest interactions
- Ensure compliance with casino policies, procedures, and government regulations
- Respond to guest inquiries, disputes, and complaints promptly and professionally
- Escalate unresolved issues and suspicious activities to the Assistant Casino Manager-Table Games
- Coordinate with other departments to enhance guest experience and operational efficiency
- Ensure proper handling and security of playing cards, chips, and equipment
- Monitor table limits, game pace, and croupier rotations to optimize performance
- Maintain accurate records of game activity, incidents, and guest feedback
- Support the implementation of new games, promotions, and operational initiatives
- Assist in managing inventory of table game assets and supplies
- Report equipment malfunctions and ensure timely maintenance or replacement
- Report daily progress to the Assistant Casino Manager-Table Games
- Interact professionally with team members, management, and guests
- Attend departmental meetings and share relevant updates and feedback
- Promote team spirit, collaboration, and multicultural communication
- Adhere to company policies and procedures and comply with the Code of Conduct
- Maintain professional appearance and behavior in accordance with company standards
- Follow health and safety protocols and contribute to continuous improvement
- Participate in the company s sustainability and recycling initiatives
Desired Candidate Profile
Qualifications:
- High school diploma required; bachelor s degree preferred
- Minimum of 2 years experience in table games or casino operations
- Supervisory experience in a gaming environment is an advantage
- Strong understanding of table games procedures and regulatory compliance
- Excellent leadership, communication, and guest service skills
- Reliable, confident, and professional demeanor
- High attention to detail and strong observational abilities
- Team-oriented and adaptable in a fast-paced environment
- Proficient in MS Office and casino operations systems
- Flexible with work schedules, including weekends, holidays, and shifts based on business demand
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- Administration
Keywords
- Pit Manager
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Client of IPAMS Industrial Personnel and Management Services