PMO Manager

JOUD Coffee

Role Summary

Joud Coffee is hiring a PMO Manager (Workflow & Execution) to build and run our company-wide operating system for execution. This role owns how tasks and projects are requested, prioritized, approved, executed, tracked, escalated, and closed across all departments.

We will rely heavily on a work management platform (e.g., Wrike, Asana, Monday.com, ClickUp, Jira) as the system of record, and a communication platform (e.g., Slack, Microsoft Teams) as the communication layer. Your job is to ensure all departments operate on the same drumbeat—clear owners, clear deadlines, clear definitions of done, and predictable delivery.

Reporting line: Managing Director (Office of the MD)

This is not a “status reporting” job

This role is expected to be proactive and outcome-driven:

Identify bottlenecks, root causes, and execution gaps

Redesign workflows and standards to remove friction

Push stakeholders to meet commitments and targets

Escalate early with facts and solutions—not excuses

What you will own

1) Workflow policy

Define work types: Request / Task / Project / Program

Standardize: required fields (owner, due date, stakeholders, definition of done), statuses, milestones, and approval gates

Define handoffs between departments (who owns what, when, and what “complete” means)

Establish rules of engagement: communication vs execution tracking

2) Work management platform design & administration

Build the workspace structure across departments (spaces, permissions, templates)

Create intake/request forms so work enters the system cleanly (no chaos via DMs)

Build templates for repeatable work (launches, openings, procurement, etc.)

Set up dashboards, reports, and automations to enforce hygiene and accountability

3) Cross-functional governance and delivery cadence

Run weekly leadership execution governance:

priorities, capacity, blockers, decisions, accountability

Run cross-functional tracking for dependencies and escalations

Maintain a single master portfolio view: what matters most, who owns it, when it ships, what’s blocked

4) Bottleneck hunting & continuous improvement

Diagnose recurring delivery failures (late approvals, unclear briefs, missing owners, resourcing conflicts)

Run problem-solving sessions and implement fixes (process changes, templates, role clarity, SLAs)

Improve cycle time, reduce rework, and eliminate firefighting

5) Stakeholder management & performance push

Drive departments to meet commitments and targets through clear planning and follow-through

Hold owners accountable to due dates and quality standards

Escalate decisively when delivery is at risk

Examples of workflows you will standardize

New store opening / fit-out readiness milestones

Menu item / LTO launch end-to-end

Marketing campaign execution (brief → creative → approvals → launch → post-mortem)

Procurement & capex workflow (quotes → approvals → PO → delivery → closeout)

Facilities maintenance ticketing & SLAs

Hiring request → onboarding checklist → day-30 check-in

What success looks like

Within 90 days, we should see:

A clear, enforceable Workflow Policy v1 implemented company-wide

Consistent intake discipline (clean requests, owners, due dates, acceptance criteria)

Leadership visibility via dashboards: priorities, owners, blockers, delivery risk

Measurable improvement in:

on-time milestone delivery

blocker resolution time

cycle time (request → completion)

reduction in last-minute firefighting

Requirements

4–8 years in PMO / project execution / operational excellence / business operations

Proven experience implementing and running a work management system (e.g., Wrike/Asana/Monday/ClickUp/Jira)

Strong stakeholder backbone: can challenge, align, and push senior stakeholders professionally

Highly structured: writes clearly, defines “done,” designs templates, runs tight meetings

Proactive mindset: identifies problems early and fixes them

Nice to have: multi-site retail / hospitality / F&B experience; Arabic