POG Relationship Manager C-13

United States Citigroup

Responsibilities:

• Calls on clients to negotiate and manage relationships and proactively owns, responds to, uncovers and anticipates future needs, roadblocks or risks, and expectations
• Partners with other teams within the Commercial Bank, Retail Bank, and other areas to assess clients within CCB and RBB target markets
• Maximizes client experience by proactive sharing markets updates, trends and intelligence
• Networks with clients to identify avenues for new business opportunities
• Works closely on retention as well as demarketing of clients
• Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate
• Works with the team to develop an exceptional level of client service and to build solid relationships that will lead to substantial improvements in profitability.
• Executes strategic initiatives launched centrally at all levels
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm s reputation and safeguarding Citigroup, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct, business practices, and escalating, managing and reporting control issues with transparency.
• Ensures the appropriate Know Your Client (KYC) and other compliance deliverables are met