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Nationality
Indian
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
"Customer Success & Relationship Management:
Support the handover process from sales to operations for new clients.
Maintain ongoing contact with client focal points and ensure expectations are consistently met.
Help manage the full client lifecycle across onboarding, service delivery, and renewal.
Build relationships that contribute to long-term retention and satisfaction.
Operational Coordination
Coordinate internally across housing, transport, catering, and supply teams to ensure smooth execution of services.
Track timelines, identify risks early, and support proactive resolution.
Ensure that both clients and internal teams are aligned, informed, and working toward shared delivery goals
Continuous Improvement & Support Across Verticals:
Help implement feedback loops with clients and the worker community.
Provide reliable support across payments, collections, requests, complaints, and issue resolution.
Surface insights to improve every layer of the journey — onboarding, check-in, service deployment, and check-out.
Labor Check-in & Check-out Operations
Keep track of all upcoming worker check-ins and check-outs
Ensure facilities are fully ready ahead of check-in by coordinating with field teams and supervisors.
Manage and oversee the full check-in/out logistics, ensuring no movement happens without your awareness and approval.
Update reservation statuses for all scenarios (early check-ins/outs, overdues, delays, no-shows, etc.) in coordination with building supervisors and guards.
Validate on-ground reports, ensuring data accuracy before it enters the system.
Community Building:
Lead community engagement initiatives across Manzil’s worker populations.
Build trust and rapport with supervisors, foremen, and workers on the ground.
Organize and execute community programs, activities, and feedback loops to strengthen satisfaction and well-being.
Identify and surface insights from the workers’ community to improve services, experience, and product design."
Desired Candidate Profile
"- Proficiency in English, Hindi, and Malayalam
5+ years of experience in customer success, account management, or operations coordination within operations-heavy environments (labour accommodation, facilities ops, logistics, manpower services, hospitality, or B2B services)
Proven ability to manage the full client lifecycle: onboarding, service delivery, issue resolution, and renewals
Strong experience acting as the single coordination point between clients and multiple internal ops teams (housing, transport, catering, supply)
Hands-on experience managing check-in / check-out operations with high volumes and frequent exceptions
Highly detail-oriented with strong control over statuses, trackers, timelines, and approvals
Ability to validate on-ground information and enforce data accuracy before system updates"
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Post Sales
- Client Success Specialist
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Mnzil Facilities Management
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