Product Support Engineer

Client of NADIA Global

Our client, a multinational manufacturing company based in Jebel Ali Dubai is looking for a Product Support Engineer. This position plays a key role in regional customer support and acts as a vital link between customers, distributors, and manufacturing facilities in Europe and Asia. As part of a small and dynamic regional team, you will report directly to the Product Support Supervisor and take ownership of a wide range of technical and customer-focused responsibilities.

Key Responsibilities:

• Provide technical support to customers and distributors across the Middle East and Africa, both remotely and on-site when required.
• Assess, register, analyse, and resolve warranty claims from the region.
• Liaise with factories regarding service and warranty matters.
• Investigate field issues and prepare technical reports with findings and recommendations.
• Prepare service and repair quotations as required.
• Coordinate servicing activities with approved service partners.
• Oversee service and maintenance contracts, ensuring compliance with standards.
• Develop and maintain service and warranty policies and documentation.
• Coordinate and manage field rework campaigns effectively.
• Provide parts-related technical support to Parts Coordinators, assisting with identification and issue resolution.
• Support and facilitate technical training, working with factory training personnel when necessary.
• Assist with equipment handover and commissioning for new deliveries.
• Support driver education initiatives.
• Provide structured product development feedback to support current and future product improvements.