Professional Services Specialist Fresha

Reporting into Team Lead, Professional Services, Europe & GCC and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.

KPIs

• Onboarding Lead time - average of 7 business days per Professional Services Specialist

Partner Onboarding

• Understand our partners business requirements, and confidently communicate the Fresha Onboarding approach and project plan
• Be able to clearly articulate the Fresha Ecosystem including Fresha Pay Online, our Booking Software & the Marketplace in order to provide solutions into the Partners business requirements
• Lead the Partner on the onboarding journey, managing expectations, risks and ultimately accurate go live dates
• Demonstrate strong attention to detail to ensure quality Fresha profiles are built for all our Partners with particular focus on activating all our payment features
• Assist our partners in representing themselves in the best possible manner on our platform

Marketplace

• Provide continuous quality assurance on the Marketplace to ensure this looks good at all time
• Provide sufficient guidance and documentation to ensure a seamless handover experience for the partner to Partner Success or Customer Experience teams

Additional Ad-Hoc

• Comfortable presenting information, and open to feedback
• Cover other team members Partner projects to ensure we win as a team
• Ensure efficient and accurate use of Hubspot to accurately reflect the progress of each Partner in the Onboarding pipeline whilst also tracking all activity and correspondence
• Proactively search for new features, processes & opportunities that may optimize our own internal processes, improve Partner experience and drive conversions
• This list is not exhaustive and there may be other activities you are required to deliver.