Quality Assurance Lead

Sylndr

Posted on 10 Sep

Experience

3 - 8 Years

Job Location

Egypt - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What you will do!
    • Oversee quality assurance for customer support teams by monitoring calls, chats, and emails to ensure compliance with company standards.
    • Provide structured feedback and coaching to agents and team leaders to drive continuous quality improvements.
    • Lead calibration sessions with operations and training teams to maintain alignment on quality standards.
    • Track, analyze, and report on quality performance metrics, identifying areas for improvement.
    • Collaborate closely with operations leadership to recommend and implement process enhancements that boost customer experience.

Desired Candidate Profile

Who you are!
    • You have at least 3 years of experience in quality assurance within a BPO or call center environment.
    • You have at least 1 year of experience leading or supervising a quality team.
    • You re skilled in monitoring, evaluating, and improving customer interactions.
    • You re detail-oriented, results-driven, and passionate about delivering top-notch customer experiences.
    • You thrive in a fast-paced environment and can balance multiple priorities with ease.
    • Having certifications such as Six Sigma Green Belt or higher or COPC is preferred but not mandatory.

Company Industry

  • Retail

Department / Functional Area

  • Quality
  • Testing
  • QA
  • QC
  • Inspector

Keywords

  • Quality Assurance Lead

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Sylndr

About Us
Sylndr was born to build trust in the Egyptian pre-owned cars market by bringing transparency, reliability, and best-in-class service to all stakeholders. We are on a mission to impact millions of Egyptians by becoming the go-to online platform to sell their cars directly in just a few hours or to buy high-quality and affordable cars seamlessly.

About the role
We re looking for a Quality Assurance Lead who is passionate about elevating customer experiences through strong quality processes and performance oversight. This role is ideal for someone who thrives in a fast-paced call center environment and ensures service standards are consistently met across every interaction.

Read More

https://jobs.lever.co/sylndr/8ac80598-cf62-4e01-b491-7d7290032dbb

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