Quality Assurance Section Head

Food Lover for Trade and...

Responsibilities and Tasks :

• Conduct internal audits on all departments, identify non-compliance cases, take corrective action, and follow up on their implementation until they are closed.
• Follow up on the results of external audits from external parties, identify non-compliance cases, take corrective action, and follow up on their implementation until they are closed.
• Follow up and resolve customer complaints that are received, analyze customer complaints to include them in management reviews, and conduct customer surveys (internal/external).
• Make an inventory of all measuring devices in the company (laboratories - factory), assign them specific codes, and include them in the annual external/internal calibration plan.
• Follow up on the implementation of the external/internal calibration plan for measuring devices used in the company.
• Calibrate laboratory devices according to a calibration plan that is developed after obtaining quotes from companies approved by the National Accreditation Council.
• Ensure the application and implementation of the requirements of the ISO 17025 standard for laboratory accreditation.
• Maintain the master list of current versions of quality system and laboratory accreditation documents.
• Issue, amend, or cancel records and documents, and distribute them in accordance with the document control system.
• Retain original copies of documents and records, as well as external documents.

Quality Performance Indicators :

• Reduce the percentage of non-conformities resulting from internal and external audits, customer audits, or customer complaints.
• Planned internal audits at least once a year.
• Achieve the external/internal calibration plan for monitoring and measuring devices and laboratory equipment.
• Complete the procedures and requirements necessary to obtain the required certifications.
• Achieve control over critical control points established in accordance with HACCP plans.